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FAQ

OC3 Return and Exchange Policy: 

At OC3, we believe it’s of the utmost importance to exceed our guest’s expectations. Our commitment is to create a great cannabis buying experience. With that in mind, our returns and exchanges will be handled on a case by case basis with our main priority being your highest satisfaction.  We have outlined a list of general rules/ guidelines below that apply in most circumstances. We will do our best to take care of and do good by our guests and our community. 

Return & Exchange FAQ’s

Have a defective product? 

We will gladly exchange it with the following limited restrictions:

  • Defective products will be exchanged for a replacement of the same products ( excise tax is NOT owed to us) 
  • If the defective item is not available, and a replacement cannot be given, a store credit will be applied to your store account. 
  • Store credits from the defective items cannot be used to pay for the state-mandated excise tax or sales tax on any replacement items. We are required to collect payment for the excise tax on the new product received.

 

Simply have a product that didn’t work for you? No worries, we’ll exchange it with the following limited restrictions:

  • Products can be exchanged for store credit only which will be applied on your store account, not for cash back.
  • Store credit cannot be used to pay for cannabis excise tax or sales tax, on any new products received even if it’s of the same value. 

Can I get a cash refund for a defective product? 

  • All products must be exchanged or applied towards store credit. Will do not offer cashback.

How long do I have to return or exchange a defective product?

  • We encourage a 14-day return & exchange policy

Can I handle exchanges online? 

  • We’re all about connection & people so all exchanges must happen in person with the original receipt.