FAQs

Frequently

Asked

Questions

  • What is your return policy?

    At OC3, we believe it’s of the utmost importance to exceed our guest’s expectations. Our commitment is to create a great cannabis buying experience. With that in mind, our returns and exchanges will be handled on a case by case basis with our main priority being your highest satisfaction.  We have outlined a list of general rules/ guidelines below that apply in most circumstances. We will do our best to take care of and do good by our guests and our community. 


    Have a defective product? 


    We will gladly exchange it with the following limited restrictions:


    Defective products will be exchanged for a replacement of the same products ( excise tax is NOT owed to us) 


    If the defective item is not available, and a replacement cannot be given, a store credit will be applied to your store account. 


    Store credits from the defective items cannot be used to pay for the state-mandated excise tax or sales tax on any replacement items. We are required to collect payment for the excise tax on the new product received.


    Simply have a product that didn’t work for you? No worries, we’ll exchange it with the following limited restrictions:


    Products can be exchanged for store credit only which will be applied on your store account, not for cash back.


    Store credit cannot be used to pay for cannabis excise tax or sales tax, on any new products received even if it’s of the same value

  • What are our hours?

    Daily 9AM - 9PM

  • Can I handle exchanges online?

    We’re all about connection & people so all exchanges must happen in person with the original receipt.

  • Do we offer delivery?

    No, we are currently not offering delivery. Please check back soon for updates.

  • How long do I have to return or exchange a defective product?

    We encourage a 14-day return & exchange policy

  • Can I get a cash refund for a defective product?

    All products must be exchanged or applied towards store credit. We do not offer cashback.

  • What are the rules and regulations for purchasing cannabis as a medical patient?

    A medical patient must be 18+ with a valid medical recommendation for cannabis. The daily weight limits for medical purchases are 8 ounces of medicinal cannabis in the form of dried mature flowers or 8 ounces of concentrates. 

  • What are the rules and regulations for purchasing recreational cannabis?

     A recreational customer must be 21+ with a valid ID. The daily weight limits for recreational purchases are 1 ounce (28.5g) of cannabis flower and 8 grams (8,000mg THC) of Tinctures, Edibles, or Concentrates. 

  • Do you accept debit cards?

    Yes, we accept debit card; we do not charge additional fees.

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